Elevator Tracker: Frequently Asked Questions

1. Why can't I sign up?

   The application is in beta and hasn't yet been opened to users. Please check back soon!

2. Why isn't my building listed?

   Please email us

3. Why is(n't) my building "verified"?

   A building is "verified" if its location has been confirmed against a city dataset. If your building isn't verified, it may be due to discrepancies in the address or location data. Please email us.

4. What is the "Elevator ID"?

   When reporting an outage, you need to identify which elevator is affected. You can use either:

   • Car Number - A building-assigned letter or number (e.g., "2", or "S1") usually noted on the door jamb. This distinguishes elevators within the same building. Not to be confused with floor number!
   • Capacity Plate - A plate indicating the elevator's weight capacity (e.g., "2500 lbs") which may also includes a unique identifier.
   • Gov't of BC ID - A province-assigned registration number (e.g., "2364") typically found on the control panel near the alarm/help buttons.
   

   Example car number plate.

   

   Floor number painted on inside of door jamb. Not the car number!

   

   Gov't of BC ID on panel

   

   Capacity plate (for reference)

5. Who can edit a building or service outage?

   Buildings can be edited by:

   • The user who originally added the building,
   • Site administrators

   Service outages can be duplicates such that users can self-report them.

   Service outages can be edited by:

   • Any registered user who reports an outage.
   • Site administrators

If you have any information to contribute to this page, please email us.

References:

1. Technical Safety BC oversees elevator safety under CSA B44:19 (Safety Code for Elevators and Escalators).